Problem Resolution and Performance Tuning
Modern applications have brought with them increasingly more complex IT infrastructure. The maxims of always on computing and access to systems anywhere, anytime and on any device have resulted in the deployment of many new technologies to make these paradigms possible. The adoption of technologies such as virtualization and cloud computing was supposed to free administrators from the constraints of physical computing but has resulted in the creation of virtual server sprawl.
The result is that application performance problems have become even more complex to solve based on their multi-discipline origin. ICSL has a team of multi disciplined technicians and technical architects who have access to factory support from our various partners that allow us to get back to first principles of design and troubleshooting and resolve issues at their root cause.
ICSL’s team has participated in major complex IT projects in the Caribbean. These include financial institution mergers, cabling design and implementation, new systems roll-outs of 1000+ desktop computers, multi-location wireless network design and installation, multi-location IP (Internet Protocol) telephony design and installation to name a few. The experience gained from these engagements has allowed us to create a solid methodology for these types of projects including rigorous time management controls.