ICSL has a dedicated support organisation with professionals dedicated to support. Within the support organisation we have dedicated technical services managers, technicians, help desk coordinators all focused on supporting our clients operations.
ICSL has runs a help desk that leverages automated help desk software for managing service tickets in addition to remote monitoring systems that allow us to monitor and manage our clients infrastructure from our network operations center. we have invested in the administrative, technical and management resources to ensure that our warranty, on demand and contract customers get the level of support agreed to in our SLA or SOW.
ICSL’s team has participated in major complex IT projects in the Caribbean. These include financial institution mergers, cabling design and implementation, new systems roll-outs of 1000+ desktop computers, multi-location wireless network design and installation, multi-location IP (Internet Protocol) telephony design and installation to name a few. The experience gained from these engagements has allowed us to create a solid methodology for these types of projects including rigorous time management controls.