ICSL has developed structured troubleshooting methodologies that are based on vendor and industry best practices. This structured methodology guarantees repeatable outcomes when carried out by our experienced and certified technicians. We have also embraced frameworks and standards such as ITIL that guide our operations and ensure that any required changes made to your environment when troubleshooting are introduced in a structured and managed way ensuring that fail back is an alternative.
ICSL’s team has participated in major complex IT projects in the Caribbean. These include financial institution mergers, cabling design and implementation, new systems roll-outs of 1000+ desktop computers, multi-location wireless network design and installation, multi-location IP (Internet Protocol) telephony design and installation to name a few. The experience gained from these engagements has allowed us to create a solid methodology for these types of projects including rigorous time management controls.