Outsourcing, Managed Services and Help Desk
Innovative has been providing managed and outsourcing services continuously in the Caribbean for the last twelve years.These services run the whole gamut from; on demand services, dedicated IT resources encompassing managed help desk, IT management, DBA’s, fractional CIO’s to project management.
ICSL has developed propriety methodologies that ensure that our clients information systems get upgraded during our tenure as stewards of your IT ensuring that outsourcing does not result in a perpetuation of the status quo.
ICSL has a range of options that will ensure that we can take care of your IT support needs. Whether this is on demand services for smaller organisations that do not need full time dedicated IT resources or companies that want to augment their internal teams capabilities with outside help. Alternatively we also provide dedicated IT managed help desk services providing single or multiple dedicated help desk resources for medium and large organisations whether on a short or long term basis.
ICSL’s team has participated in major complex IT projects in the Caribbean. These include financial institution mergers, cabling design and implementation, new systems roll-outs of 1000+ desktop computers, multi-location wireless network design and installation, multi-location IP (Internet Protocol) telephony design and installation to name a few. The experience gained from these engagements has allowed us to create a solid methodology for these types of projects including rigorous time management controls.