Troubleshooting & Problem Solving

The evolution of computing and technology is that it has grown consistently more complex over time. As organisations information systems have become more complex involving a myriad of technologies each with their own dependencies problems have become more difficult to solve quickly. This complexity makes it difficult to identify the root cause analysis of performance issues whether in the infrastructure, database or application. ICSL has over a decade of experience troubleshooting these complex problems that often require a return to first principles of design, troubleshooting and remediation.

ICSL has also developed propriety methodologies for conducting application and infrastructure assessments that ensure that a standard methodology is employed and repeatable outcomes are guaranteed.

Project Experience

ICSL’s team has participated in major complex IT projects in the Caribbean. These include financial institution mergers, cabling design and implementation, new systems roll-outs of 1000+ desktop computers, multi-location wireless network design and installation, multi-location IP (Internet Protocol) telephony design and installation to name a few. The experience gained from these engagements has allowed us to create a solid methodology for these types of projects including rigorous time management controls.


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