Innovative has been providing managed and outsourcing services continuously in the Caribbean for the last twelve years.These services run the whole gamut from; on demand services, dedicated IT resources encompassing managed help desk, IT management, DBA’s, fractional CIO’s to project management.
ICSL has developed propriety methodologies that ensure that our clients information systems get upgraded during our tenure as stewards of your IT ensuring that outsourcing does not result in a perpetuation of the status quo.
ICSL has a range of options that will ensure that we can take care of your IT support needs. Whether this is on demand services for smaller organisations that do not need full time dedicated IT resources or companies that want to augment their internal teams capabilities with outside help. Alternatively we also provide dedicated IT managed help desk services providing single or multiple dedicated help desk resources for medium and large organisations whether on a short or long term basis.
On demand Services:
ICSL provides on demand services for organisations that require IT support but do not require a dedicated full time resource. These on demand services ensure that the systems covered stay up and that issues when they arise are resolved efficiently whether they are: application performance, LAN, WAN, Server, Virtulization, email or security problems.
Dedicated IT Resources
ICSL provides dedicated resources to manage your IT systems on short and long term bases encompassing:
- Desktop Support/Managed Help Desk
- Data Base Administrators
- IT Managers
- Fractional Chief Information Officers
- Project Managers
ICSL’s team has participated in major complex IT projects in the Caribbean. These include financial institution mergers, cabling design and implementation, new systems roll-outs of 1000+ desktop computers, multi-location wireless network design and installation, multi-location IP (Internet Protocol) telephony design and installation to name a few. The experience gained from these engagements has allowed us to create a solid methodology for these types of projects including rigorous time management controls.