A good support strategy begins with a solid design coupled with an implementation carried out by trained specialists. At Innovative we have been building stable Infrastructure for over twenty years and understand how important stable infrastructure is to the enterprise.
We have a structured approach to support that includes a dedicated service team made up of certified technicians, an automated helpdesk, tried and proven troubleshooting methodologies and administrative support. In the rapidly changing environment in which we operate, having access to factory support from the manufacturer as we do is a critical factor in our ability to provide support for environments that become more and more complex as each day passes.
Support from Innovative can take the form of on demand Problem Resolution & Application Optimization where the client either provides us with an objective or problem and our design and support specialists estimate the skill set and level of resource required, the amount of time and any products or parts necessary to achieve the objective/resolve the problem. A quotation is then provided along with a statement of work and once the necessary commercials have been satisfied then work will commence at the agreed upon time and place.
Alternatively support can take the form of a formal outsourcing arrangement see details on page titled Outsourcing.
- On demand Support
- Manufacturers post warranty
- Project Management
- Performance Tuning
ICSL’s team has participated in major complex IT projects in the Caribbean. These include financial institution mergers, cabling design and implementation, new systems roll-outs of 1000+ desktop computers, multi-location wireless network design and installation, multi-location IP (Internet Protocol) telephony design and installation to name a few. The experience gained from these engagements has allowed us to create a solid methodology for these types of projects including rigorous time management controls.